Nothing is more frustrating than an unexpected aircraft engine issue, especially when valuable flying time is at stake.
Whether you’re an aircraft owner, operator, OEM or maintenance organisation, understanding the correct warranty and technical support process can significantly reduce delays and help ensure your case is handled as efficiently as possible.
At Comet Aviation Supplies, we work closely with ROTAX, aircraft owners and maintenance professionals throughout Southern Africa to provide technical support and warranty assistance for ROTAX non-certified ASTM engines.
Need Warranty or Technical Support?
View our complete ROTAX Warranty & Technical Support Guide.
Why Warranty Claims Sometimes Get Delayed
Most delays in warranty investigations are not caused by the technical issue itself but by missing information.
Modern ROTAX engines generate significant diagnostic data that helps technicians and engineers identify the root cause of a fault. Without this information, troubleshooting and warranty determination become considerably more difficult.
Providing complete documentation from the start allows both Comet Aviation Supplies and ROTAX to evaluate your case more effectively and avoid unnecessary back-and-forth communication.
Step 1: Register Your Engine
One of the most important requirements is ensuring that your engine is registered on FlyRotax.com.
Engine registration should ideally be completed within 30 days of delivery and is required before a warranty claim can be processed.
If you are unsure whether your engine has been registered, our technical support team can assist with verification.
Step 2: Complete the Customer Service Information Report (CSIR)
The Customer Service Information Report (CSIR) is the official process used by BRP-ROTAX to initiate technical support and warranty cases.
The CSIR provides ROTAX and Comet Aviation Supplies with the information required to begin reviewing your case and determining the next steps.
When completing your CSIR, be sure to provide as much detail as possible regarding:
- The fault or issue experienced
- Engine operating conditions
- Maintenance history
- Diagnostic observations
- Previous troubleshooting performed
The more information supplied initially, the faster the evaluation process can begin.
Step 3: Submit Supporting Documentation
Supporting documentation is often the most valuable part of any technical support request.
When submitting a case, we recommend including:
- ECU Log Files
- Garmin or EMS Data
- Photographs
- Videos
- Maintenance Records
- Logbook Entries
- Diagnostic Reports
Comprehensive documentation helps eliminate guesswork and allows technical teams to focus immediately on identifying the root cause of the issue.
What Happens After Submission?
Review
Your documentation is reviewed by Comet Aviation Supplies and, where required, ROTAX.
Acknowledgement
Complete submissions are typically acknowledged within 48 business hours.
Resolution
Approved repairs and replacement parts are supplied through appropriately rated facilities.
Depending on the nature of the issue, additional information may be requested or the case may be referred to ROTAX for further evaluation.
Resolution timelines will vary depending on the complexity of the issue, availability of supporting information and manufacturer review requirements.
Understanding Warranty Coverage
ROTAX warranty coverage is designed to address manufacturing defects and approved component failures occurring within the applicable warranty period.
Where approved, repairs may be completed by appropriately rated facilities, including Independent ROTAX Maintenance Technicians (iRMTs) and Independent Repair Centres (iRCs).
Certain expenses are specifically excluded from warranty coverage, including:
- Loss of Income
- Travel Expenses
- Freight Charges
- Ferry Flights
- Engine Removal and Reinstallation
- Ground Runs and Test Flights
- Damage Caused by Unapproved Modifications
- Damage Resulting from Improper Fuel, Oil, Coolant or Maintenance Practices
The Simple 7-Step ROTAX Support Process
- Fault Detected
- Initial Troubleshooting
- Verify Engine Registration
- Complete the CSIR
- Submit Supporting Documentation
- Evaluation & Review
- Resolution
Our Goal: Keeping You Flying
Our objective is simple: provide efficient, professional support that helps owners and operators resolve technical issues and return aircraft to service as quickly and safely as possible.
Following the correct process, registering your engine and submitting complete supporting information significantly improves the speed and effectiveness of the support process.
Need ROTAX Warranty or Technical Support?
Visit our dedicated support page for complete instructions, warranty information, documentation requirements and downloadable resources.
