ROTAX Warranty & Technical Support

Fast, Efficient Support for ROTAX Aircraft Engines

At Comet Aviation Supplies, we are committed to helping ROTAX aircraft engine owners,
operators, OEMs and maintenance organisations receive timely technical support and
warranty assistance.

Whether you need help troubleshooting an issue, submitting a warranty claim, or
understanding the support process, this guide outlines the steps required to ensure
your case is handled as efficiently as possible.

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Warranty Information

Covered Engines

  • ROTAX 912 Series
  • ROTAX 912i Series
  • ROTAX 915i Series
  • ROTAX 916i Series

Warranty Period

18 Months or 200 Operating Hours
Whichever occurs first.

When Does the Warranty Begin?

Calendar Time

  • Starts from the invoice date issued to the final owner or operator.

Operating Hours

  • Starts from the first engine run recorded by the OEM or owner/operator.
  • Verification is based on Engine Logbook records and/or ECU log data.

What Is Covered?

Subject to approval by BRP-ROTAX and Comet Aviation Supplies:

  • ✅ Repair or replacement of defective components
  • ✅ Approved labour performed by appropriately rated personnel
  • ✅ Support through authorised ROTAX maintenance networks

Labour Coverage

Labour is only covered when work is performed by:

  • iRMT (Independent ROTAX Maintenance Technician)
  • iRC (Independent Repair Centre)

Parts and labour are supplied only when specifically approved through the
warranty process.

Warranty Exclusions

  • ❌ Loss of income
  • ❌ Travel expenses
  • ❌ Freight and transport costs
  • ❌ Ferry flights
  • ❌ Engine removal and reinstallation
  • ❌ Ground runs and test flights after maintenance
  • ❌ Normal wear-and-tear items
  • ❌ Damage caused by incorrect fuel, oil or coolant
  • ❌ Exceeding engine operating limits
  • ❌ Improper or unapproved maintenance
  • ❌ Unapproved accessories or modifications
  • ❌ Corrosion, erosion or contamination-related failures
  • ❌ Installations that do not comply with ROTAX Installation Manuals and requirements

How to Request Warranty or Technical Support

Step 1 – Register Your Engine

All engines must be registered on FlyRotax.com.

Engine registration is a once-off process and should be completed within 30 days of delivery.

https://www.flyrotax.com/p/service/engine-registration

Important: Warranty claims cannot be processed for unregistered engines.

Step 2 – Complete a Customer Service Information Report (CSIR)

The CSIR is the official method used by BRP-ROTAX to initiate warranty and technical support cases.

Step 3 – Submit Supporting Documentation

Email all supporting information to:

techsupport@cometaviationsupplies.co.za

Required Documentation

  • ECU log files
  • Garmin or EMS data
  • Photographs
  • Videos
  • Maintenance records
  • Relevant logbook entries
  • Diagnostic reports
  • Additional information requested by Comet Aviation Supplies or ROTAX

What Happens Next?

Case Acknowledgement

We aim to acknowledge your submission within
48 business hours.

Technical Review

Documentation is reviewed by Comet Aviation Supplies and,
where required, BRP-ROTAX.

Resolution

Approved repairs and replacement parts are supplied through
appropriately rated facilities.

Simplified ROTAX Support Process

  1. Fault or Issue Detected
  2. Determine Cause
  3. Verify Engine Registration
  4. Complete the CSIR
  5. Submit Supporting Documents
  6. Evaluation & Review
  7. Resolution

Need Assistance?

Our technical support team is available to assist owners, operators,
OEMs and maintenance organisations throughout the warranty process.

📧
techsupport@cometaviationsupplies.co.za

Disclaimer

This information is provided as a guide only and may be updated without
notice due to revisions issued by BRP-ROTAX or policy changes by
Comet Aviation Supplies. Official warranty conditions are governed by
the latest applicable BRP-ROTAX Service Letters and warranty documentation.