Returns Policy

Returns Policy

Quick Reference for Customers

This is a summary. Our full Standard Trading Terms and Conditions are available on request and for download from shop.cometaviationsupplies.co.za. In the event of any inconsistency, the Standard Trading Terms and Conditions prevail.

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How to Return — 3 Steps

1. Apply online at shop.cometaviationsupplies.co.za, or email sales@cometaviationsupplies.co.za, quoting the invoice number, part number, and reason for return. Include a copy of the invoice.
2. Wait for our written Return Approval. Unauthorised returns will be refused.
3. Ship or deliver the Goods freight-prepaid (DAP) to our premises within 14 days of Return Approval. Goods must be in original condition, with:
   • Original packaging (in good condition)
   • All certification documentation
   • Company invoice or delivery note
   • Return Approval document

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Key Rules

Time limit:
Goods may not be returned more than 45 days after invoice date, unless approved in writing or required by law.

Handling & Restocking Fee:
A flat 10% of the invoiced price applies.
No fee applies if:

• The return is due to our breach
• There is a manufacturing defect attributable to us
• A statutory right applies that cannot legally be excluded

Inspection & Testing:
All returns are inspected and may be functionally tested by us or appointed parties (including OEMs). If no fault is found, the Goods will be returned to you at your cost and the original invoice remains payable.

Non-returnable Goods:
The following cannot be returned unless expressly agreed in writing:

• Special-order items
• Custom-made or cut-to-size goods
• Customer-specified items
• Perishable or time-controlled goods
• Non-recertifiable aviation parts

Description-only Orders:
If parts are ordered by description only (e.g. via phone/email) without quoting a manufacturer part number, the Customer assumes full responsibility for order accuracy.

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Consumer Rights

CPA Sections 55 & 56:
Your right to receive safe, good-quality, defect-free goods remains fully protected, including the implied 6-month warranty.

Online Cooling-Off (ECTA Section 44):
Consumers purchasing online may cancel within 7 days of delivery, except for:

• Made-to-order goods
• Unsealed goods
• Aviation parts that cannot be returned for safety or airworthiness reasons

Refunds are processed within 30 days, less the direct cost of returning the goods.

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Inspect on Delivery

Customers must inspect goods immediately upon delivery.

• Report visible damage or shortages within 7 days
• Report latent defects within a reasonable time after discovery

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Apply for a Return

Submit your return application via:

• Returns portal: shop.cometaviationsupplies.co.za
• Email: sales@cometaviationsupplies.co.za

Include:

• Original invoice number
• Part number
• Reason for return
• Supporting documentation (including invoice copy)

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Effective: 18.06.2026
Version: 2026.1
Published at shop.cometaviationsupplies.co.za